History and Description:
Professional Benefit Services (PBS, Inc.) has been acting as a third party administrator for Section 125 Cafeteria
Plans and various retirement plans since 1989. The company is privately owned by one family with gross
revenues at over 1 million dollars per year since 2001. We have clients who have been with us since our family
purchased the business in 1989 and we have been averaging approximately a 15% increase in growth since
1997. We currently provide administrative services to over 1500 individual plans with administration performed
in our Salem, Oregon office.
Our clients are located throughout the United States with the largest concentration in the western states. While
most of our clients have fewer than 100 participants, they range in size from 2 participants to over 1000. These
businesses vary from small doctors’ offices to large manufacturing firms; from trucking operations to retail
We currently have over eight employees dedicated to retirement administration and over six dedicated to
Cafeteria administration. All administrators have a minimum of specialized post-secondary training and the
formal education ranges upwards to graduate degrees in business. Between them, they have over 50 years
experience with employee benefit plan administration. Several staff members have MBA’s and industry designations.
All staff regularly attend seminars and workshops in a continuing effort to stay current in the cafeteria,
retirement and pension fields. The average experience with our firm is over five years.
Our practice is to assign each plan a specific administrator who becomes the primary point of contact for that
plan. Both participants and the employer then have a single person to deal with on any plan issues or problems.
In addition, each administrator has an assigned back-up team to ensure someone is always available to help.
Our Role in Pension Administration:
We view our role primarily as one of compliance. Our services range from full service which includes preparing
participant statements and facilitating payouts to strictly a testing, auditing and tax preparation function. We
believe our strength is in the high quality of customer service that we provide to each employer and to each